FAQ
Frequently asked questions.
When something isn’t published yet, we say so clearly.
How do I make a direct booking?
Pick your dates on the calendar, fill in your details and send the request. It goes straight to the owner, who confirms availability and replies with prices and next steps. The booking only exists after that confirmation.
What are the check-in and check-out times?
The owner gives check-in and check-out times when replying to your request.
Can I bring pets?
We haven’t published this yet. Ask in the message field of your request and the owner will reply before any payment.
Is there parking?
We haven’t published this yet. Ask in the message field of your request and the owner will reply before any payment.
Is there Wi-Fi?
We haven’t published this yet. Ask in the message field of your request and the owner will reply before any payment.
Are children welcome?
We haven’t published this yet. Ask in the message field of your request and the owner will reply before any payment.
Do you accept long stays?
We haven’t published this yet. Ask in the message field of your request and the owner will reply before any payment.
Is there a pool?
No pool appears in Aruna’s photos or videos. If this matters to you, confirm with the owner in your request.
What is the cancellation policy?
The policy is presented before the booking is confirmed. You pay nothing when sending a request.
Is payment secure?
This website doesn’t take payments or ask for card details. The owner arranges payment with you after confirming the booking.
How do I get the access code?
Entry code and Wi-Fi are never on the public website. Once your booking is confirmed, you get a personal guide link, valid for your stay.
How do I get there?
Aruna is in Cumbalum, about 12 minutes by car from Ballina Byron airport. Full arrival instructions are sent with your confirmation.
Is late check-in available?
We haven’t published this yet. Ask in the message field of your request and the owner will reply before any payment.
Can I bring visitors?
We haven’t published this yet. Ask in the message field of your request and the owner will reply before any payment.
Can I book extra cleaning?
We haven’t published this yet. Ask in the message field of your request and the owner will reply before any payment.
What is the party policy?
We haven’t published this yet. Ask in the message field of your request and the owner will reply before any payment.